Handling Fees

A handling fee can be assigned to any item. Charging the customer a handling fee can help recoup shipping costs - even when the customer qualifies for free freight.

Handling fees are controlled by these properties:

• Handling Fee (Dollar Amount)
• Handling Fee Waived At (Quantity)
• Apply Handling Per
• Max Handling Fee (For the Entire Order)

Handling Fee (Dollar Amount)

Assigns the dollar amount of the handling fee. This is set for each SKU that should have a handling fee. Example: If the handling fee for item ABC123 is $3.00, the customer will be charged a $3.00 handling fee. If the handling fee is $5.00 for item XYZ789, the customer will be charged a $5.00 handling fee.

The handling fee waived at property determines if/when the handling fee is waived.

The apply handling per property further controls how the handling fee is charged.

Set the handling fee amount in CounterPoint from the Item window, within the Ecommerce tab, in the Handling Fee field.

Handling Fee Waived At (Quantity)

Determines if or when a handling fee can be waived for the customer based on the quantity they purchase. Example: Buy 6 or more to waive the $3.00 handling fee.

The apply handling per property influences how the quantity for waiving is calculated. Example: if mix-n-match is supported.

Apply Handling Per

Four handling per modes are available:

• EACH
• SKU
• EACHPRODUCTTYPE
• PRODUCTTYPE

EACH

In the simplest terms, the customer pays a handling fee for each unit they purchase of a product with per EACH.

Example: If they purchase three of item ABC123, they'll be charged 3 × $3.00 = $9.00 in handling fees.

A customer looking at a product with this handling fee will see a message similar to this:

Here's an example of how EACH handling fees might look on a simple order with three products:

• The fee is charged per each unit (quantity × fee)
• The waived quantity is evaluated per SKU
• The handling fee (amount) of one SKU does not change the fee of other SKUs
• Mix-n-match is not supported in per EACH mode
• Another SKU of the same product type does not have any influence

This illustration details how EACH handling fees are calculated, how waived quantity is applied, and how the total fees limit is enforced.

SKU

In this mode, the customer pays the handling fee just once for each SKU that has a handling fee assigned, regardless of quantity.

Example: If they purchase three of item ABC123, they'll be charged only $4.00 (one time) in handling fees for that SKU, not 3 × $4.00.

A customer looking at a product with this handling fee will see a message similar to this:

Here's an example of how SKU handling fees might look on a simple order with three products:

• The fee is charged just once per SKU (regardless of quantity)
• The waived quantity is evaluated per SKU
• The handling fee (amount) of one SKU does not change the fee of other SKUs
• Mix-n-match is not supported in per SKU mode
• Another SKU of the same product type does not have any influence

This illustration details how SKU handling fees are calculated, how waived quantity is applied, and how the total fees limit is enforced.

EACHPRODUCTTYPE

Each Product Type mode works the same way as EACH, but allows mix-n-match within the same product type. It also allows products of the same product type to contribute towards the waived quantity.

Example: If they buy three units of product type Large Paper Roll, they'll be charged 3 × $6.00 = $18.00 in handling fees.

A customer looking at a product with this handling fee will see a message similar to this:

Here's an example of how EACHPRODUCTTYPE handling fees might look on a simple order with three products:

• The fee is charged per each unit (quantity × fee)
• The waived quantity is evaluated per combined product type quantity
• The handling fee (amount) of one SKU can affect the fee of other SKUs
  • Every EACHPRODUCTTYPE SKU that has the same product type uses the highest common dollar amount among similar SKUs
• The handling waived quantity of one SKU can affect the waived quantity of other SKUs
  • Every EACHPRODUCTTYPE SKU that has the same product type uses the lowest common waived quantity among similar SKUs
• Mix-n-match is supported (optional) within the same product type
  • To disable mix-n-match, do not set a waived quantity for the product type
• Another SKU of the same product type counts towards the waived quantity for its product type

This illustration details how EACHPRODUCTTYPE handling fees are calculated, how waived quantity is applied, and how the total fees limit is enforced.

PRODUCTTYPE

Product Type mode works the same way as SKU, but allows mix-n-match within the same product type. It also allows products of the same product type to contribute towards the waived quantity.

The customer pays the handling fee just once for each product type that has a handling fee assigned, regardless of quantity.

Example: If they purchase any quantity of learning charts, they'll be charged only $5.00 (one time) in handling fees for that product type, not 3 × $5.00.

A customer looking at a product with this handling fee will see a message similar to this:

Here's an example of how PRODUCTTYPE handling fees might look on a simple order with three products:

• The fee is charged just once per product type (regardless of quantity)
• The waived quantity is evaluated per combined product type quantity
• The handling fee (amount) of one SKU can affect the fee of other SKUs
  • Every PRODUCTTYPE SKU that has the same product type uses the highest common dollar amount among similar SKUs
• The handling waived quantity of one SKU can affect the waived quantity of other SKUs
  • Every PRODUCTTYPE SKU that has the same product type uses the lowest common waived quantity among similar SKUs
• Mix-n-match is supported (optional) within the same product type
  • To disable mix-n-match, do not set a waived quantity for the product type
• Another SKU of the same product type counts towards the waived quantity for its product type

This illustration details how PRODUCTTYPE handling fees are calculated, how waived quantity is applied, and how the total fees limit is enforced.

Max Handling Fee (For the Entire Order)

The max handling fee sets an approximate limit on the combined total amount of handling fees that can be charged on a single order.

Example: A customer's total combined handling fees are limited to approximately $25 per order*

* The actual amount is a combination of individual handling fees that come mathematically closest to the max handling fee amount.

The max handling fee is set once for the entire site.